Shipping policy
Effective 2026-08-15.
Order Processing
Stocked items are processed and shipped within 1–2 business days (Monday through Friday, excluding federal holidays). Made-to-order and supplier-shipped items ship within the time stated on the product page, and in no case more than thirty (30) days after your order is placed. Orders placed after 3:00 PM Central Time or on weekends and holidays begin processing the following business day. You will receive an order confirmation email immediately after purchase and a second email with tracking information once your order has shipped.
If for any reason we cannot ship any item in your order within the time stated above for that item — for example an item is out of stock or on backorder, or a made-to-order part fails in production — we will contact you by email with a definite revised shipping date, before the original shipping date and within one business day of our learning of the delay. You can reply to that email to cancel or to accept the new date; it costs you nothing, and you can also write to us at sales@bushidoperformanceinc.com.
If the revised date is thirty (30) days or less after the original shipping date, you may cancel for a full refund of everything you paid, including shipping. If you do not respond, we will treat that as your agreement to the revised date; you may still cancel at any time before the order ships.
If the revised date is more than thirty (30) days after the original shipping date, or if we cannot give a definite revised date, we will cancel your order and refund everything you paid, including shipping, automatically — unless you tell us, before your order ships and within thirty (30) days of the original shipping date, that you accept the delay. Even if you accept, you may still cancel at any time before the order ships and get everything you paid back, including shipping.
If we need to revise the shipping date a second time, we will not ship unless you tell us that you accept the new date. If we do not hear from you before the previously accepted date passes, we will cancel your order and refund everything you paid, including shipping. You may cancel at any time before the order ships.
All cancellation refunds are issued to your original payment method — never as store credit or a voucher. We start the refund within seven (7) working days of the cancellation. If you paid by credit card, the credit will appear on your account within one billing cycle, as provided by 16 C.F.R. §435.2(d)(2); how quickly it posts after we send it is up to your card issuer.
Shipping Methods & Rates
Most orders ship from our facility in Kemp, Texas. Some items are shipped directly by the manufacturer or supplier from that supplier's location. We use UPS, FedEx, USPS, and other carriers depending on package dimensions, weight, origin, and destination. Orders containing both stocked and supplier-shipped items may arrive in more than one shipment, at no extra cost to you. Domestic rates are:
- Economy ground — FREE on orders of $12.00 or more. Estimated 3–5 business days in transit.
- Standard — $14.99. Estimated 2–3 business days in transit.
- Express — $38.99. Estimated 1–2 business days in transit.
Free economy ground is applied automatically at checkout on qualifying orders; no code is required. Standard and Express are optional paid upgrades that you select at checkout — you are never charged for them unless you choose one.
Orders with a subtotal under $12.00 do not qualify for free economy ground. On those orders, Standard ($14.99) or Express ($38.99) will be the available options. The exact shipping charge, if any, is always shown at checkout before you pay.
Standard and Express upgrade transit time only — the processing times stated above still apply.
Shipping charges are non-refundable except where we cannot ship within the stated time and you cancel, where the return is due to our error, where the item is defective or incorrect, or where otherwise required by law.
We do not ship to P.O. Boxes for orders containing large or heavy components. If a P.O. Box is entered for a shipment that cannot be delivered to one, we will contact you for a physical address before shipping.
Delivery Timeframes
Economy ground shipments within the contiguous United States typically arrive within 3–5 business days after the order ships. Actual transit times depend on destination and carrier routing and are not guaranteed. Remote or rural addresses may require additional time.
Delivery timeframes are estimates, not guarantees. Bushido Performance Inc. is not responsible for carrier delays caused by weather, natural disasters, peak shipping periods, or other circumstances outside our control.
Shipment Tracking
Once your order ships you will receive an automated email with your tracking number and a link to the carrier tracking page. Tracking may take up to 24 hours to update after the label is created. If you ordered a stocked item and have not received a shipping confirmation within 3 business days, or a made-to-order or supplier-shipped item and have not received one by the date stated on its product page, check your spam folder and then contact us at the address below.
Damaged or Lost Shipments
We pack every order to travel safely. If your order arrives visibly damaged or short: (1) photograph the outer packaging and the item before fully opening the box, (2) where the carrier presents a delivery receipt, note the damage on it before the driver leaves, and (3) contact us at sales@bushidoperformanceinc.com within 48 hours of delivery. Where we are the shipper of record we will file the carrier claim ourselves; where the item was shipped directly by a supplier, we will open the claim with that supplier on your behalf and follow it through. Either way, if you report the damage or shortage within the time stated below, we will send you a replacement or refund you — we do not make that outcome depend on whether the carrier pays the claim. Failure to report visible damage within 48 hours may limit our ability to file a claim. Damage or a shortage that was not reasonably discoverable on delivery must be reported within five (5) business days after you discover it, and no later than thirty (30) days after delivery — see Section 8 of our Limited Warranty.
If tracking shows your package as delivered but you did not receive it, check with neighbors and other household members first, then contact the carrier directly with your tracking number. If the carrier cannot locate the package, contact us within five (5) business days after you discover the package is missing, and no later than thirty (30) days after the marked delivery date, and we will open a trace investigation.
International Shipping
Bushido Performance Inc. ships internationally to selected countries. We currently ship to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, and the United Arab Emirates. We do not ship to the European Union or the United Kingdom. International rates are calculated live at checkout by DHL eCommerce based on destination, package weight, and dimensions, and are shown before you pay. Free economy ground applies to domestic orders only.
International transit times are estimates and are not guaranteed. Customs clearance may add time that is outside our control.
The recipient is the importer of record and is responsible for all duties, taxes, tariffs, brokerage, and customs fees assessed by the destination country. These are not included in the price you pay us and are not refundable. If a shipment is refused or abandoned at customs, any refund will be net of shipping charges and any fees we incur.
If your country is not listed, we may still be able to ship to a freight forwarder in the United States that you arrange and pay for; contact us to ask. We cannot ship directly to destinations that are not listed.
FOB Terms
All orders ship FOB Origin. Title and risk of loss transfer to the buyer at the point of shipment, when the carrier takes possession of the goods at our facility or, for items shipped directly by a supplier, at that supplier's facility. Once a shipment is in the carrier’s hands, Bushido Performance Inc. is not liable for loss, damage, or delay caused by the carrier, except as stated under “Damaged or Lost Shipments” above, which sets out what we will do for you and is not limited by this Section. We pursue the freight claim as described there — ourselves where we are the shipper of record, and through the supplier where the item shipped directly from them; please report damage within the time stated under Damaged or Lost Shipments above so the claim can be filed in time.
Contact
Questions about your order, shipping status, or this policy? Contact us:
Bushido Performance Inc.
Email: sales@bushidoperformanceinc.com
Phone: (972) 836-5195
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time
We aim to respond within one business day. Include your order number for the fastest response.